FAQS

We have the answers to your questions. Maintenance, accessories, multimedia systems, warranty, financing, and more. Find all the information here.

FREQUENTLY ASKED QUESTIONS

Select a topic to find answers to your questions.

Most asked

These are the questions that get asked the most often
When does my warranty expire?
You can check your manufacturer Warranty start and end dates on the My Dacia App, simply download the My Dacia App from the App store or Google Play. You'll need your VIN and then select 'My Contracts' tab to see all Warranty dates.
What does the warranty cover?
Read our Dacia Warranty Terms and Conditions to find out more
Where can I get a part or accessories part number for my dacia?
If you are looking for specific parts, or part numbers., your local dealer is the best place to contact. Due to the complexity and system requirements, Dacia Customer Support are unable to assist.
Any plans to bring other models - like Lodgy or Dokker?
Not a the moment. We hand-picked models for Ireland after looking carefully at the Irish market and don't think any other models are suitable right now.
Are any of your cars automatic?
Yes - Our Duster, Sandero and Sandero Stepway all have an Automatic version to choose from.
How can I find a brochure?
Easy! Either download one online or pop into your local dealership where you can have a good chat with one of our dealers
where is my nearest dealer?
Find your nearest dealer using our dealer locator
Is the jogger going to be available with a bi-fuel engine?
Currently from what we can see its only available with one engine.
My radio / media system is black and asking me for a code?
There's nothing worse than being locked out of your radio or media system. Well don’t worry, you have come to the right place.

All new Dacia's are supplied with the radio code, the code is printed inside the front or rear cover of the vehicle handbook or service book. If you don't have the hand book , or the code is not there. Here is the simplest way to obtain the unlock code and get back up and running:
  1. Log into the My Dacia app. Navigate to > My Vehicle > Vehicle information and scroll down *
  2. I don’t have a My Dacia account. Download the My Dacia app > Create your My Dacia account > Add your vehicle and then follow step 1.

*Why is the code not working? It's possible that the radio or media unit has been changed - Please contact your local dealer.

*The radio code is only accessible via the app on your smart phone or tablet

General

These general questions might help you
what is the number for customer services?
You can call us on 1800771771*

We are open: Monday-Friday 8am-6pm

We are not open weekends or Bank Holidays
where do you build dacias
Dacia holds production facilities across the globe, including Romania and Morocco. UK versions of Dacia Duster are built in Pitesti, in Romania. Irish versions of Dacia Sandero and Sandero Stepway are built in Tangiers, in Morocco.
are Dacia's reliable?
Confirming its incredible popularity among owners, Dacia has been revealed as the UK’s top car manufacturer for brand advocacy, in a list compiled by YouGov in its BrandIndex. Dacia came in with a total score of 67.4, beating 34 other car manufacturers, as well as coming in ninth out of the top 10 brands in all sectors overall.*

Furthermore, all Dacia vehicles come with a comprehensive 3 year / 60,000 mile** Warranty as standard, as well as a 6-year anti-corrosion Warranty and a 2-year paint Warranty.

If you intend to keep your vehicle for longer, you can opt for one of four extended warranties for added peace of mind. An extended Warranty can be purchased at any time up until one year after the first date of registration
where does dacia come from?
Dacia was founded in Romania in 1966. The Renault Group bought the Romanian car manufacturer Dacia in September 1999. Through shared technology and production methods, Renault has helped Dacia become a global icon in its own right, selling to over 4 million customers worldwide.
what is the link between Renault & Dacia?
The Renault Group wholly bought Dacia in 1999. Dacia is now a brand of the Renault Group. Dacia vehicles use useful and proven technology from the Renault-Nissan Alliance. Whilst Dacia is a separate franchise from Renault, all current Renault dealerships are also Dacia retailers.
Are Dacia cars safe? What about the Euro NCAP rating?
All Dacia vehicles come with a good level of standard safety equipment to protect vehicle occupants.

All versions of Duster, Sandero and Sandero Stepway are equipped with:
  • Driver’s, passenger’s and front side airbags
  • Anti-lock brakes (ABS) with Electronic Brakeforce Distribution (EBD)
  • Height-adjustable front headrests
  • 3 x 3-point rear seatbelts

Additionally, all versions of Dacia Sandero and Sandero Stepway feature Electronic Stability Control (ESC), Traction Control (ASR) and Daytime Running Lights (DRL) as standard. Our Sandero currently rates 4*s and Logan MCV currently rates 3* on the Euro NCAP rating as of 2019.

Dacia cars

We get asked these questions about our cars
Where can I see the Dacia range and have a test drive?
At one of our retailers - we always have display and test drive models. Just find your nearest retailer and book an appointment to suit you.
Can I have an LPG (Bi-fuel) version?
Yes - All the models we offer have an LPG (Bi-fuel) version to choose from, with the exception of the Jogger which currently has just one engine choice.
Where can I find information on the Duster?
Our Duster page has the details you need.
Can I take the Duster off-road?
You sure can. Our 4x4 versions are made for it, with their three mode 4-wheel-drive system, wide clearance angles and short first gear ratio to aid traction on loose surfaces.Top Gear took it off-roading in Peru and said: "We subjected this simple, brilliant little car to punishment beyond anything that even Britain's most abused Defender has endured, and it has passed with flying colours."
Do you have any used cars?
Our Duster page has the details you need. You can even build your perfect Duster with our configurator. 

Orders & deliveries

These are the most asked questions about placing and receiving a new Dacia
How can I order a Dacia?
You can order a new Dacia at your local Dacia retailer.
How do I change my details on My Dacia?
No problem. To update your personal details, you will need to log in to your account and make all necessary changes in the appropriate fields. This does not affect the status of your order. You should also contact your dealership to advise them of any changes.
When will I get my car?
Your Dacia retailer will inform you of a forecast delivery date for your new car. Lead times will depend on the specification of vehicle ordered, and are subject to availability.

Some versions may be available from stock.
My friend has received a build date for their Sandero, but I haven't?
When we allocate a vehicle to be built we do this on a first-come-first-served basis. The only exception to this is for different specifications of a vehicle. Different specifications of a vehicle may have different assembly lines with different timelines and capacity. So your friend either ordered their Sandero before you or they have ordered a different specification which is being built on an assembly line that has a better lead time. Rest assured, we continue to do our utmost to ensure you get your vehicle as quickly as possible.
If I continue to drive my current car, which I am part exchanging, how will this impact the price?
Your Dacia retailer will work with you to ensure any impacts of part exchange values are minimised. However, in cases where mileage is significantly higher or the condition of the vehicle deteriorates significantly since it was appraised, then a reappraisal may be necessary.
Can I borrow a vehicle from Dacia in the meatime?
We are sorry, but we do not have a fleet of vehicles in the UK available for loan. We advise making arrangements to continue to drive your current vehicle (if you have one) until your new one arrives.
Why can't you be more specific about when my car will be delivered to me?
Unfortunately, at present, we do not know exactly how long the delay will be since the computer chip shortage is constantly evolving. We understand this is very frustrating for you and as soon as we have visibility on your vehicle’s build date in the coming weeks, we or your chosen dealer will contact you to update you.

Finance

I am concerned because I am coming to the end of my finance agreement
Please contact your local Dacia Retailer. They will be able to work with you and MFS to temporarily extend your existing finance agreement until your new car is delivered.
I am concerned because I am coming to the end of my finance agreement with my own finance provider
We recommend that you contact your finance provider and explain the situation to them. They will then explain your options. In most cases, they should be able to temporarily extend your finance contract. Your Dacia Retailer is also available to advise you on your options.

Servicing & repairs

These are the questions we get asked
How often do your cars need servicing?
We say either every year or 20,000 km (if you reach that first).
Do your cars have breakdown assistance?
Yes. We don't expect it to happen. But we'll ensure help is on hand if it does.

All new Dacia vehicles come with 3 years’ Roadside Assistance as standard. We offer speedy assistance, 24 hours a day / 365 days a year.
Where can I service my car?
You fully qualified local Dacia retailer is the best place to come.

Global shortage of computer chips

I haven't heard of the global shortage of computer chips. What is it?
You may wish to read some recent press articles on this subject which detail the reasons for the global shortage, link below. - A quick internet search on “computer chip shortage” will give you lots of information.
Is Dacia the only manufacturer whose vehicles are impacted by this computer chip shortage?
Since computer chips are a common component in most cars’ electrical systems, most automotive manufacturers are likely to be impacted by this global shortage.
Are all Dacia vehicles impacted by this computer chip shortage?
Yes, all vehicles which are planned to be built in our factories in the coming months ahead are impacted in some way. Impacts vary depending on the specification of each vehicle.
I have read that the shortage will increase the price of vehicles, will this include mine?
The price of your car will remain the same as at the point you placed your customer order.

Recycling

How does Dacia comply with the battery recycling oblingation for automotive and industrial batteries
Please note that disposal of waste industrial and automotive batteries by landfill or by incineration is banned in the UK. If you have an electric powered vehicle, there are specific obligations for producers/importers of such vehicles that are intended to help you deal with the batteries that power these vehicles when they become waste. Businesses that place electric vehicle batteries onto the UK market have an obligation to arrange for the treatment and recycling of these batteries.

All battery producers in the UK are required to be registered with the Government. Dacia UK is classified as a battery producer in the UK. Our battery producer registration number is BPRN00438.
where can I recycle my battery?
You can return your Lead-acid starter battery to any Dacia dealer when a new one is purchased or installed, or you can recycle it at one of the following:
  • Civic amenity and recycling centres
  • Local authority battery collection schemes
  • Licensed End of Life vehicle authorised treatment facilities
  • Licensed metal recycling sites

Upon request, Dacia UK will collect waste automotive batteries from a final holder* free of charge as required by the regulations. If you have any queries, please contact Dacia UK

* as defined in The Waste Batteries and Accumulators Regulations 2009.

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